Right Training Company, Course Attendance Terms and Conditions
This agreement applies between “You”, the exam and course candidate and “Us”, the providers of the course and exam facilities (hereinafter known as the Service) either on our premises of those pre-arranged as agreed in advance (hereinafter referred to as “Party” and collectively as “Parties” or “We”). In consideration of Us agreeing to You, the User of this Service, it is subject to your unconditional acceptance of these Terms and Conditions, which have been provided to you in advance of your booking, and sent to you by email after your booking was created and displayed in each of our locations. You have also made yourself aware of any other terms and conditions documents as listed on our website here.
These terms and conditions apply to any centre or location that is under the control of the Right Training Company Limited, or associates, licensees and employees either direct or hired, it also includes places such as you provide to employ our service.
Candidate Admission Policy
It is your responsibility to ensure that you the candidate arrives at the course centre at least fifteen minutes before the course start time as informed on your booking confirmation email. We will accept no responsibility if you arrive late or fail to arrive due to adverse weather conditions, failure of transport or any other circumstance. Your paid fee is not refundable if you do not arrive at the Training Centre for Your scheduled appointment.
The Right Training Company has the right to cancel or postpone.
We reserve the right to cancel (including cancellation on the day of the course and exam) if the Course Location experiences a problem outside their control (including but not limited to electricity failure, security alert) and in such circumstances you will be offered an alternative course date. No other claim will be accepted.
You are required to bring one form of identification listed below containing a photograph and signature as explained at the time of booking.
· A current original signed Passport
· A current original signed UK Photo Driving License.
· EU Residents should attend with an EU Country ID Card AND a Credit Card or Debit Card or National Insurance Card
Photocopies of ID will not be accepted
Or one of each from each List A and List B below:
· Non UK Driving Licence
· Work ID Card
· EU Country ID Card
· CITB Scheme Card
· British Armed Forces Card
· Credit Card
· Debit Card
· Paper Driving Licence
· National Insurance Card
· Student ID Card
If You do not have any of the above, you must contact us to discuss, please note we are unable to provide any help on the day of the test If you do not bring suitable ID you will not be allowed to attend the course or sit the exam, no refunds are given for failure to provide the correct ID.
Only candidates may visit the course centre there is no waiting for non-candidates. Any items you bring with you and are carrying should be kept to a minimum, we do not accept responsibility or personal items lost, stolen or damaged in any way and you accept that no claim can be made against us. Please note you must not refer to any document during the Exam. All our locations have CCTV and all Exams are recorded for security and detection or investigation of fraud purposes. CCTV footage is retained securely by us until we are satisfied it can be deleted. Any misconduct [by you] during the course or exam will result in your course or exam being stopped, your course or exam result void and your paid fee not refunded. Candidates guilty of serious misconduct, including cheating, may forfeit their right to re visit any training centre and or take a further exam or attend any other similar location for the purposes of taking the course or exam. In addition The British Safety Council retains the right to revoke an Exam pass if it reasonably suspects that You have been involved in or are linked to any misconduct, fraud or cheating as reported by us.
The Exam Invigilator will explain how you can attract their attention if you should experience any technical difficulties during Your Exam.
If you wish to cancel your test outside of our five working day notice period, then no refund is due.
A cancellation outside of the five working day notice period made via our telephone booking line, is acceptable but will incur an administration fee, revision material fee, booking fee and an exam fee. The total returned fee to you will be £60.00. We will continually reschedule for free giving you the best opportunity to avoid cancellation.
Refunds will be made by the original payment method credit/debit card refund or by cheque and will be made within 15 days of receipt of valid request. No refund will be given if you paid for an exam using a voucher, but you can reschedule as per the reschedule policy if within our permitted reschedule times. You should check with your bank on times to show a credit back to your account.
All candidates will be given written confirmation of whether they have passed or been unsuccessful after the exam from the exam invigilator. This will not be your certificate. Your Certificate will be issued by Brit Safe and may be posted to you directly or via our head office, you as a candidate will be able to pass our details on for Exam result queries to your sponsor or employer until your certificate has arrived.
If you are unsuccessful you will be invited to the next available exam session at a fee of £30.00 you will not need to sit the course, unless you choose to but this will incur an addition course fee of £60.00, availability times for courses may differ from exam sessions.
Payment for re-sits must be made in advance. Brit Safe are unable to amend the result of a test whatever the circumstances. However, we can order a re-test if it is satisfied the test was not conducted correctly at no cost to you.
The Right Training Company will not be held responsible for expenses incurred beyond the cost of the exam, including but not limited to travel expense and lost wages on the day of the exam.
Once you have taken this exam and wish to apply for a CSCS card and book a test (if you have not done so already) then we will be happy to help you further.
Additional Time & Fees
Additional classroom time will be chargeable in addition to any fees already quoted and require pre booking in advance.
All additional fees are payable in advance and are non refundable.